AresBet is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect from Malaysian players, how we use it, who we share it with, and what rights you have over your own data.
These six principles reflect how AresBet handles personal data. They summarise our approach — the full legal details follow in the policy document below.
We collect only the personal data that is strictly necessary for account registration, identity verification (KYC), payment processing, and compliance with our licensing obligations. We do not gather data beyond what is operationally required.
AresBet does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used only for the purposes described in this Privacy Policy.
All personal data stored and transmitted by AresBet is protected using industry-standard 256-bit SSL/TLS encryption. Our servers comply with internationally recognised information security standards.
You have the right to access, correct, export, and request deletion of your personal data. AresBet responds to all valid data subject requests promptly and in accordance with our obligations under applicable privacy law.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our regulatory and licensing obligations. Data is securely deleted or anonymised once it is no longer needed.
This Privacy Policy is written in clear, plain English — not buried in impenetrable legal jargon. We tell you exactly what we collect, why we collect it, and how long we keep it, without ambiguity.
This Privacy Policy ("Policy") is issued by AresBet ("we", "us", "our", "AresBet"), the operator of the online sports betting and live casino platform accessible at https://aresbet.click (the "Platform"). It sets out how AresBet collects, uses, stores, and protects the personal data of individuals ("you", "User", "Account Holder") who access or use our Platform.
AresBet is primarily designed for players in Malaysia and processes personal data of Malaysian residents and users who have registered an Account on the Platform. We understand that privacy is fundamental to trust, and we are committed to handling your personal data responsibly, transparently, and in accordance with our legal and regulatory obligations.
By registering an Account, accessing the Platform, or otherwise providing your personal data to AresBet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
In this Privacy Policy, the following terms carry the meanings defined below:
AresBet operates as the Data Controller for all Personal Data collected through the Platform. As Data Controller, AresBet determines the purposes for which your data is processed and the means by which processing occurs. AresBet is responsible for ensuring that all processing is carried out in accordance with this Privacy Policy and applicable data protection law.
Where AresBet engages third-party service providers (Data Processors) to process personal data on its behalf — such as payment gateway operators, identity verification providers, or cloud infrastructure services — AresBet ensures that adequate data processing agreements are in place and that those processors handle your data only in accordance with AresBet's documented instructions.
Data Controller Contact:
AresBet — [email protected]
Platform: https://aresbet.click
Customer Support Hours: 8 AM – 2 AM MYT (GMT+8)
AresBet collects the following categories of personal data from users of the Platform:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID details (MyKad NRIC, Driver's Licence, or Passport number) | Account registration, KYC verification, age verification, regulatory compliance |
| Contact Data | Email address, phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam) | Account communication, transaction notifications, support correspondence |
| Financial Data | Payment method details (e.g., bank account details for Maybank, CIMB, Public Bank; e-wallet identifiers for Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records in MYR | Payment processing, fraud prevention, AML compliance, withdrawal verification |
| Verification Documents | Scanned or photographed copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs | KYC identity verification as required by licensing obligations |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, session timestamps, geolocation data (country/region level) | Platform security, fraud detection, multi-account detection, compliance |
| Betting & Gaming Data | Bet history, wager amounts in MYR, game types played (e.g., football, EPL markets, Liga Super Malaysia, live casino), win/loss records, bonus usage | Account management, responsible gambling monitoring, regulatory reporting, bonus administration |
| Communications Data | Live chat transcripts, support ticket contents, email correspondence with AresBet | Customer service provision, dispute resolution, quality assurance |
| Preference Data | Responsible gambling settings (deposit limits, self-exclusion status, session limits), marketing preferences, notification settings | Personalisation, responsible gambling tool administration |
AresBet collects personal data through the following means:
The majority of data we hold is provided directly by you during account registration, KYC document submission, deposit and withdrawal transactions, customer support interactions, and when you update your account settings or preferences.
Technical data — including IP address, device identifiers, session timestamps, and browsing behaviour within the Platform — is collected automatically via server logs and first-party cookies when you access or use the AresBet Platform.
Where AresBet uses third-party identity verification or fraud detection services as part of the KYC process, those providers may supply verification results, risk scores, or database match confirmations back to AresBet. AresBet does not receive raw third-party databases — only the outcome data necessary for its compliance obligations.
Payment gateway providers (including those facilitating DuitNow, FPX, and e-wallet transactions via Touch 'n Go, Boost, and GrabPay) may share transaction confirmation data and, where applicable, payer details necessary to process and reconcile deposits and withdrawals.
AresBet processes personal data on one or more of the following legal bases, depending on the specific processing activity:
AresBet uses the personal data it collects for the following purposes:
AresBet does not sell or rent your personal data to third parties. We may share your data with the following categories of recipient only to the extent necessary for the purposes described in this Policy:
Where AresBet shares personal data with third-party Data Processors, such sharing is governed by a written data processing agreement that prohibits the processor from using the data for any purpose beyond the specified service and requires the processor to implement appropriate technical and organisational security measures.
Given the global nature of the online gaming industry, AresBet may transfer personal data to, or process it in, countries outside of Malaysia. This may occur in connection with cloud infrastructure services, identity verification providers, or payment processing partners whose operations are based in other jurisdictions.
Where such transfers occur, AresBet takes steps to ensure that adequate safeguards are in place to protect your personal data, which may include reliance on standard contractual clauses, adequacy determinations, or equivalent protective mechanisms recognised under applicable data protection frameworks. AresBet does not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate safeguards.
AresBet retains personal data only for as long as is necessary for the purpose for which it was collected, subject to applicable regulatory retention requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.
AresBet uses first-party cookies and similar technologies on the Platform for the following purposes:
AresBet implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
In the event of a personal data breach that poses a risk to affected individuals, AresBet will take prompt action to contain the breach, assess its severity, and notify affected Account Holders and relevant authorities in accordance with applicable legal obligations.
Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights with respect to your personal data held by AresBet:
Request a copy of the personal data AresBet holds about you, together with information about how it is used and shared.
Request correction of inaccurate or incomplete personal data we hold about you. You may also update certain details directly through your Account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our overriding legal retention obligations.
Request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Request that we restrict the processing of your data in certain circumstances, such as while the accuracy of the data is under dispute.
Object to processing based on our legitimate interests, including profiling for marketing purposes. You may also opt out of marketing communications at any time.
Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Lodge a complaint with the relevant supervisory authority in your jurisdiction if you believe AresBet has not handled your personal data in accordance with applicable law.
To exercise any of the above rights, please contact AresBet via the contact details in Section 16 below. AresBet will respond to valid data subject requests within thirty (30) days of receipt. Where a request is complex or high in volume, we may extend this period by a further thirty (30) days with prior notification. AresBet may be required to verify your identity before processing a data subject request.
AresBet is strictly for adults aged 21 (twenty-one) years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.
If AresBet discovers or has reasonable grounds to believe that an Account Holder is under the age of 21, we will immediately suspend the Account, initiate a full review, and take appropriate action including account closure and notification of relevant authorities where required. Any funds deposited by an underage user will be handled in accordance with our legal obligations and may not be returned pending investigation.
If you are a parent or guardian and believe that a minor under your care has registered an Account on AresBet without your knowledge, please contact our support team immediately at [email protected] so that we can take prompt action.
AresBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date displayed at the top of this page.
Where changes are significant — for example, where we introduce new categories of data processing or change the purposes for which data is used — we will provide registered Account Holders with prior notice by email or through a prominent notice displayed on the Platform, giving you the opportunity to review the changes before they take effect.
Your continued use of the AresBet Platform after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or AresBet's data processing practices, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
AresBet — Data Privacy Enquiries
Email: [email protected]
Live Chat: Available via the Platform — 8 AM to 2 AM MYT (GMT+8)
Website: https://aresbet.click
We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response or resolution within 30 calendar days. For data subject access requests, please include your registered Account email address and a description of your request to help us process it efficiently.
For information about the general rules governing your Account and use of the Platform, please refer to our Terms & Conditions. For responsible gambling tools and support resources, please visit our Responsible Gambling page.
We handle your personal data with the same care we apply to your account funds. If you have any questions about your data or want to explore what AresBet has to offer, our team is ready to help.
🔞 21+ Only. AresBet is strictly for adults aged 21 and above. Please gamble responsibly. Visit our Responsible Gambling page for self-exclusion tools, deposit limit settings, and support resources.